Let’s Ask Our Experts: Talking Email Phishing Scams with David Bohland
From Airforce to Managed Service Provider (MSP)
David Bohland has worked in IT for nearly 15 years. He got his start while working in the Air Force and loved it ever sense. He was working for a Managed Service Provider (MSP) and was then contacted by Center for Computer Resources(CCR). He has been working there for almost two years.
Center for Computer Resources was established in 1981. They offer Managed IT Services, Disaster Recovery, IT Consulting, Microsoft End of Support, All-In-One Websites and more. They are based out of Sterling Heights, MI but offer services to clients outside of the Great Lake State.
CCR is a verified Managed Services provider on TechStak and holds the following TechStak badges; Cybersecurity, IT Services and Managed Services.
What is Phishing?
“Phishing” is a variant of the word “fishing. It generally comes from an analogy of spammers sending many emails (casting a wide fishing net) in hopes of catching a user (the fish). Though many users don’t fall victim to the scams, it only takes a few to make it successful.”
Proofpoint’s 2019 State of the Phish report shows that 96% of organizations said the rate of phishing attacks either increased or remained consistent throughout the year and that IT professionals experienced nearly a 21% jump in spear phishing.
Security Awareness Training
David pointed out that at least once you will receive a spoofing (trick) email. You have to keep in mind that end users (all of us) are the front line of defense. The bad guys (often referred to as hackers, scammers, cyber-terrorists, and cyber punks) are still able to reach you even with security measures.
This is the primary reason David developed a program for CCR that is a proactive and preventative product to teach clients how to identify phishing scams.
The Phishing Campaign. This sends your team a realistic email to see what users open, click on or reply back to versus those who do not.
For the people who fail the test, they will receive training modules on how to better catch a phishing email.
You are then tested again.
The campaigns are all aimed at educating and protecting the employee and their company.
Advice for Any Size Business
David reminds us, if the email looks suspicious, 90% of the time it is. If you think it may be a phishing scam, don’t click on the email. Go directly to the client company you are working with or your team member to verify that it came from them.
Hackers are getting smarter every day and coming up with different techniques. As a small business, there is always more that you can do to protect yourself. That is why we are here; to help businesses get ahead of the game. We understand your uniqueness as a business and what we can do to help,” said Marina Petz, Marketing and Social Media Coordinator at CCR.
Other key take aways from our experts;
- It’s important to understand that cyber crime is preventative. Be proactive.
- Over email and online, threats are not as visible. Make sure to double check what you click on.